Refund policy
120-Day Growth Guarantee
We make returns simple. If you're not happy for any reason, you have
120 days after receiving your order to send it back—
even if you've already used the product.
Your purchase is 100% risk-free.
To begin your return, email us at
support@alphainfuse.com. We'll send step-by-step instructions and the correct return address.
Note: Returns without prior approval will not be accepted.
Questions? We're here to help—just reach out to
support@alphainfuse.com
Delivered But Not Received
If your order is marked as
delivered but you haven't received it, don't worry—we're happy to offer a
one-time free replacement.
Here's what to do:
- Check your mailbox, front porch, safe delivery spots, and ask neighbors.
- Wait 48 hours—sometimes carriers mark packages as delivered early, and they show up shortly after.
- Still missing?
Email us at
support@alphainfuse.com with your
order number and
confirmed shipping address.
- Note: Refunds are
not available for orders marked as delivered—only a one-time replacement will be issued.
Refunds
Once we process your refund, it will be issued to your original payment method within
1–3 business days.
Please note: Your bank or credit card provider may take additional time to post the refund.
If it's been more than
15 business days, email us at
support@alphainfuse.com and we'll look into it right away.
Ordered the Wrong Item
It's your responsibility to ensure you're ordering the correct product(s).
Not sure? Feel free to
contact us before placing your order.
If you ordered the wrong item,
email us immediately at
support@alphainfuse.com
We'll do our best to cancel it before it ships—but we can't guarantee cancellation once processing begins.
Once an order has shipped, we're unable to accept returns or issue refunds for incorrect selections.
Incorrect Address & Delivered Package
We rely on the address provided at checkout and cannot make changes once the order is processed.
If your package is delivered to the wrong address due to a customer error:
- We can help you place a
replacement order at a reduced cost
- Additional shipping charges will apply
Please
double-check your address at checkout.
Our support team responds within
24 hours on weekdays.
